How do we deliver to you?
We aim to make all of our deliveries on the desired delivery date, however please note that all deliveries are subject to weather conditions and stock. Our friendly Customer Experience Team are here to assist you with any queries relating to delivery and will be happy to help with making amendments.
Reclaimed Brick Company are proud to offer FREE nationwide delivery
All of our items include free delivery to UK mainland postcodes. Unless stated differently in the listing.
Specific Delivery Requirements, Date or Hiab Crane Unload
Please contact direct on info@reclaimedbrickcompany.co.uk or 0114 2061113
Express Delivery Available
Express delivery is available at an additional £10 per pallet which can be selected at checkout for most products.
Checklist before placing your order
- A minimum width of 3 metres is required for vehicle access
- Deliveries cannot be left on any slopes or hills
- Unfortunately delivery pump trucks cannot leave goods on any soft or loose ground, such as grass or gravel
- Delivery access free of any obstacles such as low cables or over hanging trees
- As a minimum deliveries will be left kerbside
- Please note we cannot deliver to private roads or A roads
If one of the above criteria isn't a match for you, please contact our friendly Customer Experience Team to assist you in finding a solution to accommodate your requirements.
Free delivery excludes Saturday delivery and the following postcodes and areas:
AB, DD, IV, PH, Northern and Southern Ireland, Isle of Man, Isle of White, Channel Islands, Scottish Highlands and Scottish Isles. For these areas please see table below for delivery costs.
|
POSTCODE AREAS |
EXTRA COST |
|
Mainland UK |
Free |
|
AB, DD, IV, PH1-7, PH14 |
£36 |
|
HS1-2, IV20-29, IV37-56, IV63, KW1-14, PH8-13 |
£84 |
|
HS3-9, KA27-28, KW15-17, PA20-49, PA60-80, PH15-50, ZE |
£114 |
|
PO30-41 |
£36 |
|
IM1-9 |
£96 |
|
GY, JE |
£96 |
|
BT |
£48 |
Delivery Terms
Before placing your order it is key that as the customer you understand and take full responsibility of this important delivery information. Reclaimed Brick Company will always endeavour to satisfy your delivery requests however by agreeing to our terms and conditions it is the customers responsibility to ensure that circumstances and conditions are correct for the safe completion of delivery.
It is at the delivery drivers discretion whether or not these circumstances and conditions are deemed to be safe and suitable for the delivery to be completed. We do not accept any liability for the consequences resulting from the positioning of pallets or bulk bags by the delivery driver.
These vehicles need a firm level surface to unload on and you must ensure that the delivery vehicle will have safe access to the unloading point. Deliveries are kerbside and where possible the driver will try and leave your delivery where requested. In some cases we may require a 'drop-kerb' in order to deliver. The lorries use small pump action trolleys to manoeuver the pallet around therefore it is key that the surface is level, these trolleys are designed to be used on concrete, tarmac or block paved areas they are unable to be used on gravel, soil, earth, uneven or loose ground. Please be aware that our lorries cannot deliver onto any form of slope, hill or incline.
Our pallets and bulk bags are non-returnable and we would like to encourage the recycling of all such products.
Reclaimed Brick Company is keen to meet its customers individual delivery requests and we will always do our utmost to satisfy these demands. We are happy to deliver without the customer or representative present however we can accept no liability for any damage, theft or deterioration to the items delivered.
The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control. If the delivery is unable to be completed or refused by the customer, the customer will be responsible for the delivery cost and any cost incurred by Reclaimed Brick Company to have the goods returned.
- All items will be delivered kerbside unless prior arrangements have been made.
- We use a third-party haulier for deliveries so we cannot accept liability for any costs incurred by delays in delivery. We advise customers to only arrange labour/tools once goods have been received. If you arrange these in advance we cannot accept liability for any costs incurred.
- Standard delivery will be made between 8am and 5.30pm on the day arranged. We cannot provide an estimated time of delivery. If you refuse the goods or are not present to sign for them, a re-delivery charge will be required before delivery can be reattempted. These charges are set by the haulier.
- Deliveries are usually made with an 26 ton rigid wagon and the driver will unload using a tail lift and manual pump truck. If access is not sufficient for an 18 ton wagon please let us know in advance.
- Delivery requires enough room for the lorry to manoeuvre and the driver will manually pull the pallet on to the kerb from the road. Deliveries will be made to the kerbside or the bottom of the driveway. Delivery can only be made to a flat, solid surface able to take the weight of a pallet truck carrying up to 1 tonne. Deliveries cannot be made on grass or gravel.
- If you require a crane / hiab delivery please contact us first so we can arrange that for you.
- Please advise us of any constraints which may restrict access to your address for our delivery vehicles as any issues may incur a re-delivery.
- Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any surfaces and remove items from the delivery area.
- If you wish to collect in person, please feel free to do so at a time and date agreed by both parties.
For full Delivery Terms & Conditions so please click here.
Returns
The customer has the right to cancel any order. However, any cancellation must be made prior to dispatch, this means if the product is ordered before 12 midday this must be cancelled by 2pm on the same day and have email confirmation. If ordered after 12 midday, cancellation must be made before 12 midday the following day and have email confirmation.
Cancellations should be made in writing via email. All cancellations must be sent to Customer Services - info@reclaimedbrickcompany.co.uk. Please ensure you include your full name, order number and delivery postcode.
Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £75.00 per pallet delivery charge.
Returned loads, if cancelled on route, will incur a return delivery charge of £75.00 per pallet, this will be deducted from any refund due.
Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances, we will attempt a re-delivery at your request on a specific day for an additional fee. If you have any queries relating to this or any other issue please call us on 0114 2061113
For full Return Terms & Conditions so please click here.
Collection & Return Address Below
Reclaimed Brick Company Clifton Works, Hillfoot Road Sheffield, S3 8AA
info@reclaimedbrickcompany.co.uk | 0114 2061113